ManageEngine ServiceDesk Plus v.4.0 ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include software license tracking, contract management, purchase management and knowledge management functionalities.

I'm testing ADmanager Plus for our environment and was testing on excluding specific groups of employees that are technicians shouldn't be able to see or edit. But after adding groups and even a specific OU for testing purposes and going ahead and signing in as the technician that has the exclusions I still see the OU and a profile that's under the group that was excluded while trying a task. Everything else seems to be functioning just fine but excluding Groups doesn't seem to be working for me. What can be the issue? ECHO ROBOCOPY BDSSC BDSSC /MIR ROBOCOPY BDSSC BDSSC /MIR C: ManageEngine ADManager Plus bin>RD BDSSC /q /s Here’s the log: [15:06:13:796] [] [ADMangLogger] [INFO] [212]: Format: ArchiveHomefolder.bat '%physicalDeliveryOfficeName%'%username%, Result ArchiveHomefolder.bat Dallas BDSSC This isn’t right still, should be: [15:06:13:796] [] [ADMangLogger] [INFO] [212]: Format: ArchiveHomefolder.bat '%physicalDeliveryOfficeName%'%username%, Result ArchiveHomefolder.bat “Dallas BDSSC” username The field itself is allowing me to save the ' correctly, but it is not passing it to the script.